WE Connect Release – 5/26/2022 - Sprint 58

WindstreamEnterprise

Your WE Connect Support teams are always working on ways to make it easier for you to do business. The following enhancements and modifications are just some of the areas where WE are making this happen.

CONTACT TELEPHONE NUMBER – SELECT COUNTRY

If you are traveling or located abroad, WE Connect can now intake return contact numbers with international prefixes. We’ve executed an innovative design, using country flags to designate the domestic or international prefix.

Changing a contact number is made easy by choosing the flag or searching by international prefix or even country name. The new functionality is available in Authorized Company Contacts, User Manager, and Create Tickets.

ADDRESSES DISPLAY COUNTRY

In grids with service addresses, WE Connect displays the three-character country. This enhancement is applied to Account Hierarchy, Service Ticket Requests, Manage Locations, and the Sites Dashboard.

The international country abbreviation code may be used in filters too. On the Account Hierarchy page, entering “CAN” within the Account Address filter field results in displaying all locations in Canada. On the Manage Locations map or list view, entering “CAN” on the Search Line results in displaying all locations in Canada. On the Site Dashboard Advanced Search feature, a Country field picker allows a portal user to customize the view of the dashboard to a single country.

AUTHORIZED CONTACTS ROLE ASSIGNMENTS

Managing Authorized Contact Roles is now easier with roles grouped in categories. This makes finding the right role easier and faster.

REPORT CENTER QUEUED REPORTS

If a report download takes more than 30 seconds, a message displays advising the report will be available in Report Center. WE Connect even issues notification via email or text when the report is available for download. The Report Center keeps a copy of the report for up to 30 days.