GUIDES AND HOW TO'S
Hello, sorry for the delay in responding on this. This particular message appears to be one of two things. An issue with your portal session, or a possible software defect. A recommendation is to open a service order with this information with the Windstream team, after starting a new browser session and testing once more. If the issue is persistent Windstream will move forward with the necessary troubleshooting process for the software defect as it appears. Thank you for being a customer and have a great day!