WE Connect Release – 3/3/2022 - Sprint 55

WindstreamEnterprise
WindstreamEnterprise Administrator admin
edited March 4 in Release Notes

Your WE Connect Support teams are always working on ways to make it easier for your to do business. The following enhancements and modifications are just some of the areas where WE are making this happen.

ORDER STATUS – EXPORT REPORT ENHANCED

WE Connect is a great tool to monitor the status of orders in progress. We’ve expanded the details available in the export report in this page. From the Orders page, you can export all orders from the last 12 months to one read-out file. This month, we added Windstream Ckt ID, LEC Ckt ID, and Access Provider to the export results.

SERVICE TICKETS – CREATE DATE ADDED

WE Connect helps Windstream Enterprise customers communicate with Repair teams every day. From the beginning, the Service Ticket Request area allowed users to view tickets from the last year by ticket ID and last update date. This month, we added a new data point to the display. Now, the grid shows the request created date and time. The grid is sortable and filterable by this new column. The Service Ticket Requests export also includes the created date.  

LIVE CHAT – NEW TECHNOLOGY

Windstream Enterprise took a huge step forward in Live Chat capabilities in WE Connect over the last four months. We pivoted to a powerful Chat technology platform using joint infrastructure with Windstream Enterprise support systems. Striking up a chat conversation in WE Connect is just like pulling out a second virtual chair at your desk where ever you are. When the Portal sits our Chat Support personnel beside you, they have the whole of your account at their fingertips. We’re working hard to improve this personalized communication tool so it’s even easier than hitting speed dial. Hit the teal chat icon at the bottom-right of your portal page today!


Categories