WE Connect Release – 7/22/2021 - Sprint 47
Your WE Connect Support teams are always working on ways to make it easier for your to do business. The following enhancements and modifications are just some of the areas where WE are making this happen.
WE Connect U
As part of our mission to create a state-of-the-art innovative portal, that gives customers an exceptional experience, we recognize we need a robust repository of information to make the encounter as satisfying as possible. We developed an embedded learning and training center within the WE Connect Portal called “WE Connect U”. This micro-application works with the in-page tooltips and walkthroughs as well as the Community site. The WE Connect U resides in a sub-menu under the Support tab and the area dynamically presents Product training videos and guides based on the products active on your account. A new widget will also appear on the dashboard promoting WE Connect U as a new training tool.
We Continue to shower the Billing area with attention!
In an effort to expedite payments and reduce any inconveniences in our Bill Payment process, we’ve made it even easier to keep track of payment methods and expiration dates. Now, you will receive a banner messaging letting you know when a payment method expiration date is set to expire shortly.
A banner message shall also alert you when Autopay is suspended or de-activated. This will allow you update your information in a timely fashion with no impediments when the bill is due.
WE Connect Mobile Ap Start Page
We are providing additional customization options to our Mobile app. Now, you have the ability to set your start page. You may even set your start screen to various options such as Dialpad, Contacts, Call History, Voicemails, or OfficeSuite Settings. You may also designate the "Page Last Visited" as your start page.
Order Status Details
A New look for the Order Status daily fly-out is designed to improve the display of information provided. The Order Status Milestone circles with percentages are gone and in its place is an easy to read status bar. The status bar, which fills in from the right, will now display a full list of all critical dates including target dates and completed dates. Critical dates will be displayed in bold type.
The Windstream Enterprise Community is a community of real people who collaborate on answers, solutions, and ideas about the Windstream Enterprise products and services they use. We invite you to become a member, but we do have a few rules. For everyone's sake, we are committed to enforcing these guidelines, as well as our community vendor's Terms of Service.
People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. While not mandatory, it does help us identify accounts when we try to provide answers to specific questions.
We are into transparency, honesty, and truth. Do not misrepresent yourself or lie about your identity, affiliations, or age. Our community is based on the contributions of real people who put their reputations on the line. Be one of them.
Have (Good, Clean) Fun
We encourage the spirit of fun, so long as it does not hurt other people. Please do not use jokes, words or images that come at the expense of others. Be sensitive to other users around you, and do not post profane, sexual, or violent material.
Be Constructive with Your Criticism
The idea here is to foster healthy conversation and debate without ever attacking anyone personally. We take all questions, suggestions, and feedback seriously and will respond accordingly and so should you.
Spread the Wealth
Make our community a richer place by sharing your experience and insight. You may have the perfect answer to someone else's burning question. This is the substance of the Windstream Enterprise Community.
It is okay to talk up the products or services you love (or sell), but only if it is relevant to the conversation. If you are here to plant a ton of links to your Web site without doing much else, your posts are likely to be removed by a moderator.
Do Not Wrongfully Post Content
Make sure you have the right to publish any content you post to the Windstream Enterprise Community, and do not violate the privacy of others.
Be Fruitful, but Do Not Multiply
Do not create multiple accounts to violate these guidelines, game the system, or harass and deceive other users.
Trolls are users whose primary goal is to disrupt the community, attack other users, antagonize community managers, and are never interested in a productive outcome. If you engage in troll behavior, we will ask you to leave the Windstream Enterprise Community.
We are Here to Help
If you have questions or issues, we are always available to help you. Please call us at 1-888-600-5050.