As an Admin, how do I reset a user's Portal password.

Marquiese Gilmore
Marquiese Gilmore
edited April 2021 in General Information

As the Administrator I am not able to reset User's Portal Passwords. This functionality was available before but now, with the portal change, I cannot see where this option is. I can impersonate the user to reset the password, however this requires me to know the pervious password. Is there a way, as an admin, to reset a user's Portal Password?

Best Answer

  • Official Rep
    Official Rep admin
    Answer ✓

    Hi @Mgilmore

    Currently, the only way for the user to reset their password is by using the "Need help logging in" link on the log in page. Or, for an admin to resend the user an invite which will drive them to the log in page and the link.


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