How to Access the WE Connect Portal

WindstreamEnterpriseWindstreamEnterprise Administrator admin
edited October 2019 in How-to Guides
The migration of Windstream Enterprise customers to our new WE Connect portal has been going on for several months.
To access the WE Connect Portal:
If you are a user on the account, you would have received an email invitation with a registration link. You click on the link, create a user id and password and can start using the new portal.
1. If you are a user on the account and did not receive an email invitation to the portal, you can contact our support team in order to get a new invite sent. Our care teams can send out a new invitation to re-trigger the invitation process to WE Connect.
2. Or you can reach out to a existing Admin within your organization. Admin’s, using the “User Manager” feature will see your profile and be able to “Resend Invite”.For the easiest migration experience we recommend activating your WE Connect account immediately once you receive your invitation. This will give you immediate access to your account on WE Connect.
We have worked hard to make sure that this migration goes smoothly for our customers but things can go awry. So, if you log onto your account on the new portal and find that there is missing or erroneous account data please contact our Support team or your Customer Advocate for help (for portal issues).

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