How to reset PingID authentication?

markrupp
markrupp
in General Info
How do I get another QR code for PingID.  I no longer have my old phone and need to get access to the SD-WAN management portal.  Every time I try to go there, it's awaits authentication from my old phone.

Best Answer

  • markrupp
    markrupp
    Answer ✓
    It wasn't anything I could do myself.  Contacted our Concierge Technical Service Manager (TSM) and he did it for me.  So this time in setting up multifactor authentication, I chose text message so I no longer need the PingID app.

Answers

  • gshadowens
    gshadowens
    Same here.  Did you ever figure it out?
  • Steven Bonsall
    Steven Bonsall

    Most of customer service is not informed on how to do this. I ran in circles and finally was able to get an agent to remove the MFA checkmark from my login, however that did not remove it from my SDWan login.....I guess I need to call A G A I N!


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