How do I comment on a ticket

Pete Defranco

Where are open tickets located?  How do I comment on an open ticket?

Official Rep

Hi pdefranco,

You may not have access to the Ticketing section. You will need to contact the admin on your account to get permission. If you are supposed to be the admin on the account you will need to go through the verification process with our Support team for access.

Ted Friel

Hi pdefranco,

I will try and help you with this.....


Then

And as always, you can reach support at 800-600-5050

Hope this helps, please feel free to ask additional questions or let me know if you need more specific help/ guidance.

Thank you!!

Pete Defranco

Pete Defranco

I do not have that option

Pete Defranco

I am the admin. We have had turnover and Ken and Doug are no longer with us.  I need to add the rest of my team, because as of now, NOBODY can enter tickets.

Ted Friel

Ok...Let me see what we can do to assist.

Ted Friel

pdefranco said:

Ted Friel

Gotcha Pete....I see you are delegated as User and not Admin for the portal.....I know Ken and Doug are no longer there, however, Alex, Nathan or Ed should be able to assist you with the access you need.
You can also call into support to open a ticket if needed as well.

Hope this helps, please let me know if not we will work to get you where you need to be.

Thank you!

Pete Defranco

So, I have to ask one of my subordinates to put me in?  You guys are living up to your reputation.

Ted Friel

Hey....Sorry for the inconvenience, we have theses steps for our customer protection.....I did have someone from our Concierge team go into the account and update your access, you should be good to go.  Please let me know if this does not work for you.

Hope you have a nice holiday!