How can I automatically dial auto attendant options using the PC Sofpthone?
Anthony Olsen
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If you are using an OfficeSuite PC/Mac Softphone and know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it.
For example:
- Include at least one comma before the first DTMF number. Each comma causes the OfficeSuite PC/Mac Softphone to pause for one second before sending the next character.
- You can include other commas.
- At the end of the input, include a ; (semi-colon).
For example:
To dial 800-276-2384, add a 3-second delay and then press 44, enter this in the call entry field:
8002762384,,,44;
To dial a number, add a 6-second delay, then press 1 then 3 then 2, each with a two second delay:
8002762384,,,,,,1,,3,,2;
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Comments
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I would like to add pauses and # on my OS Deskphone via MyOfficeSuite Config. This would be useful for speed dialing into a bridge. How can I do this?
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Hi Charles,
Thanks for your question. At this time you can only add pauses on the OfficeSuite PC Softphone.0 -
Users of OfficeSuite desk phones can add special characters to speed dial keys including star, pound, and comma (for pauses). Here are the details from the OfficeSuite v9.4 release notes: https://communities.windstreamenterprise.com/OfficeSuite-UC/discussion/comment/19494238#Comment_19494238
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