What should I do when my phone displays “Option 128 Missing”?

No need to factory reset your phone if you encounter this error message. It means your phone is getting an IP address but is not configured correctly.

 First you will have to confirm your SIL server. To find out what SIL your system is using log into the MyOfficeSuite Portal. Simply click on ‘signed in as’ and then select My Account Settings.

The following screen will appear with the SIL number.

Find the correct IP Address for the corresponding Sil number.

• First, press down the 7 (PQRS) key. (Ignore any warnings about the LAN not being connected)
• When “CONFIG TELEWORKER?” displays, release the 7 key and press * for “Yes.”
• When “DELETE/NEW SETTING?” displays, press # for “New.”
• Select * for IPV4. The next screen displays “TELEWORKER GATEWAY:”
• Enter the Teleworker Gateway IP Address from the table above that corresponds to the SIL server number you located in the MyOfficeSuite Portal. 
• Use # to enter a “.” when needed.
• Use * to backspace when necessary.
• Press the down or up arrow when done.
• When “STORE CHANGES?” displays, press * for “Yes.”
• Wait for the phone to display “NVRAM SAVE COMPLETE.”

For Factory Reset and Set up of Office Suite Phones see our guides.

Click here to view our post with the most common error codes and their solutions.

Remember, we are always available to help! If you are unable to solve the problem on your own you can always reach out to our Support Team at 1800BROADVIEW for assistance.