Installing and Configuring Yealink Cordless Phones via WE Connect Cordless Phone Manager
The Yealink cordless phone solution offers a variety of cordless handsets and base stations that can be configured via the Cordless Phone Manager page in the WE Connect portal.
Follow these installation instructions to set up and configure your Yealink cordless phones:
- First ensure you've already created OfficeSuite extensions, and those extensions have numeric PINs assigned via the WE Connect portal Extension Manager page.
- Unpack your Yealink cordless system. Connect the base station(s) to network and power. Assemble and charge the handset(s). Pair your handset(s) to the base station. Pairing instructions below.
- Log into WE Connect with administrator credentials. Configure the base station at the Cordless Phone Manager. Select the correct tenant and site at the top of the page. Then enter the MAC Address of your base. Save. On the next page select the extension(s) from the drop list for each handset used with this base. Save. Configuration instructions below.
- Extract the IP Address of the base station from the phone handset. Press the red End Call key to close any menus, then press OK, then select Status (info icon). Select Base. Record the IP Address of the base station (e.g. 192.168.1.19).
- On a PC/laptop connected to the same network as the base, open a browser (e.g. Google Chrome) and enter the IP Address from the prior step into the address bar of your browser. Return.
- You will land at the Yealink login screen. Enter username and password of "admin" in both fields.
- Once logged in, click on Settings in the top menu, then Auto Provision in the left menu. Enter the TFTP address into the Server URL field: https://tftp.broadviewnet.com/yealink. Press Confirm at the bottom of the page.
- Click on Security in the top menu, then Trusted Certificates in the left menu. Select Disabled in the field named "Only Accept Trusted Certificates". Press Confirm at the bottom of the page.
- Acknowledge the pop-up that indicates the base will reboot. Close the browser. Detailed instructions below.
- The base will reboot. The LED's extinguish and then illuminate one at a time. After a few minutes all the LEDs are lit and you can make and receive calls from your handsets.
- Make some test calls. Log out of the Yealink admin page and WE Connect portal.
- Refer to the Yealink User Guide for your specific phone model for information how to use it including Voicemail retrieval key setup.
Pairing Yealink Handsets to the Base
Connect the base to network and power. Assemble the handsets and charge them.
Handsets that are packaged with a base station (e.g. W60P includes one W60B and one W56H handset) are pre-paired at the factory. Any additional handsets must be paired manually.
Long press the Connect button on the base until the registration LED indicator flashes.
If the handset LCD screen prompts “Unregistered”, press the “Reg” soft key on the handset to register quickly.
If the Reg soft key does not appear on the handset, then press OK and then select Register Handset.
Select the desired base station and press OK.
The handset begins searching for the base station. Press OK once a base has been selected.
Enter the base station PIN (default 0000) and press Done to complete the registration.
Repeat with all handsets to pair to this base.
Be mindful of the order in which you pair handsets to the base. That’s the order in which you’ll assign extensions to handsets in the next step at the Cordless Phone Manager page in the WE Connect portal.
Configuring a Yealink Base at the Cordless Phone Manager page in WE Connect
Log into WE Connect with administrator credentials and navigate to the Cordless Phone Manager page via the OfficeSuite flyout.
At the top of the page select the correct tenant and site where the base is located.
Enter the MAC address of the base found on the back of the base (e.g. 80:5E:0C:01:23:45).
Select the model of your base from the drop list (e.g. W60B). Click Verify & Add.
Click the gear icon next to the base.
On the next page, select the extension(s) to assign to each of the handsets paired to this base. Leave the IPEI column blank for Yealink devices. Enter a Display Name for each. If left blank it will use the last name, first name from the OfficeSuite directory for each extension.
Save when done.
This creates a configuration file on Windstream servers for your base including the assignments of extensions and names to each handset.
Download the Configuration File to your Base by logging into the Yealink base web interface
Extract the IP address of the base from one of the handsets paired to it.
Press the red End Key on one of the handsets to close any open menus, then press OK.
Select Status (info icon) and press OK.
Select Base and record the IP Address of the base (e.g. 192.168.1.19)
On a PC/laptop connected to the same network as the base, open a browser (e.g. Google Chrome) and enter the IP address of the base into the address bar, press Return.
You will land at the login page for the Yealink base. Enter username and password of “admin” for each.
Once logged in, click Settings in the top menu, then Auto Provision in the left menu. Enter the TFTP address into the Server URL field: https://tftp.broadviewnet.com/yealink
Press Confirm at the bottom of the page.
Once saved, click Security, then Trusted Certificates.
Select Disabled in the field called “Only Accept Trusted Certificates”
Press Confirm at the bottom of the page.
Acknowledge the pop-up to reboot the base. Close your browser.
The base will reboot. The LEDs will extinguish and then illuminate again one at a time. After a few minutes the LEDs are all lit again and the base has downloaded the new configuration. The handsets should be registered to the extensions you assigned at the Cordless Phone Manager. In another few minutes make some test calls to confirm.
Making Future Changes
Should you ever need to make changes to the assigned handsets or extensions, make your changes via the Cordless Phone Manager in WE Connect and Save. Reboot the base by cycling the power. Unplug it for about 10 seconds then reconnect power. Allow a few minutes for the new configuration to download to the base and propagate to all the phones paired to it before making calls.
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