OfficeSuite Operator Panel User Guide
The OfficeSuite Operator Panel is a Windows-based reception console software that allows a busy attendant to monitor an unlimited number of coworkers' phones and extensions, make and receive calls via the built-in softphone, easily drag and drop to transfer calls to other's extensions or voicemail, and customize the workspace to be optimal to suit their needs.
The OfficeSuite Operator Panel is ordered through your Windstream Sales Representative or Account Manager. Once the service is provisioned, download the software from the WE Connect customer portal Downloads page. Look for the OfficeSuite Operator Panel and click Get it Now.
Click "Quick Start Guide" for the Installation and User Guide.
Helpful "How To" videos from the software vendor.
In order for the OfficeSuite Operator Panel to monitor the status of a coworker's phone and to answer for that coworker, the receptionist's extension needs to be in a monitor group with the monitored parties and with monitor and/or answer permissions as the case may be. Read more about setting up and managing monitor groups.
Community Guidelines
The Windstream Enterprise Community is a community of real people who collaborate on answers, solutions, and ideas about the Windstream Enterprise products and services they use. We invite you to become a member, but we do have a few rules. For everyone's sake, we are committed to enforcing these guidelines, as well as our community vendor's Terms of Service.
Be Yourself
People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. While not mandatory, it does help us identify accounts when we try to provide answers to specific questions.
Be Honest
We are into transparency, honesty, and truth. Do not misrepresent yourself or lie about your identity, affiliations, or age. Our community is based on the contributions of real people who put their reputations on the line. Be one of them.
Have (Good, Clean) Fun
We encourage the spirit of fun, so long as it does not hurt other people. Please do not use jokes, words or images that come at the expense of others. Be sensitive to other users around you, and do not post profane, sexual, or violent material.
Be Constructive with Your Criticism
The idea here is to foster healthy conversation and debate without ever attacking anyone personally. We take all questions, suggestions, and feedback seriously and will respond accordingly and so should you.
Spread the Wealth
Make our community a richer place by sharing your experience and insight. You may have the perfect answer to someone else's burning question. This is the substance of the Windstream Enterprise Community.
No Hawking!
It is okay to talk up the products or services you love (or sell), but only if it is relevant to the conversation. If you are here to plant a ton of links to your Web site without doing much else, your posts are likely to be removed by a moderator.
Do Not Wrongfully Post Content
Make sure you have the right to publish any content you post to the Windstream Enterprise Community, and do not violate the privacy of others.
Be Fruitful, but Do Not Multiply
Do not create multiple accounts to violate these guidelines, game the system, or harass and deceive other users.
No Trolls!
Trolls are users whose primary goal is to disrupt the community, attack other users, antagonize community managers, and are never interested in a productive outcome. If you engage in troll behavior, we will ask you to leave the Windstream Enterprise Community.
We are Here to Help
If you have questions or issues, we are always available to help you. Please call us at 1-888-600-5050.
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