Do I need to reset my phones? Can hear outbound customer, but not inbound

Do we need to reset our phone system? If so how?

Our customers can hear us when they call in, but we can't hear them. When we dial out we can hear the customers and they can hear us.


What do we need to do??

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Answers

  • Gregg Collins
    Gregg Collins Tupelo, MSSuper User Super User
    @Ashley Harvey There is an ongoing DDoS cyber-attack on US telecom infrastructure. It is external to Windstream, but is impacting some OfficeSuite customers. You can open a ticket the the Repair Team and reference Master TT number: INC000048960965

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