How do I park and retrieve a call on the WE Connect Desktop and Mobile apps?
In the WE connect Desktop and Mobile apps, you can now park and retrieve calls using the following steps:
To park a call in the WE Connect apps:
- Start a call with the caller you will want to park
- Select the park icon on the active call
- Type in the park location where you want to park the call. If you prefer, you can choose for the system to select a park location for you.
- You will receive a confirmation of where the call has been parked.
To retrieve a call within the WE Connect apps:
- Select the retrieve button
- On the Desktop app, go to the Dialpad and select “Retrieve”
- On the Mobile app, select the More icon in the bottom right corner and select “Retrieve”
- Enter the location you want to retrieve a call from
- The call will begin with the parked caller
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