The NEW WE Connect Mobile App now replaces the outdated MyOfficeSuite Mobile Softphone!

WindstreamEnterprise
WindstreamEnterprise Administrator admin
edited September 2022 in General Information

With the introduction of our new WE Connect Portal, we have made significant improvements to the Mobile Softphone. Namely, by integrating the Mobile Softphone functionality with the WE Connect Mobile Apps to offer a fully integrated experience. Now you can manage your calls, chats, presence and your account settings from ONE single application.

As a result, the previous standalone versions of the Mobile Softphone (both Android and iOS) will not be compatible with the new WE Connect Portal. Each Mobile Softphone user who has been migrated to the WE Connect Portal has been provisioned a WE Connect Mobile Softphone license to make the migration process as easy as possible.

To use the new integrated softphone, please make sure to download the WE Connect Mobile app from the WE Connect Downloads page or your mobile device's app store. Open the app, select the three dots in the bottom right corner, then choose OfficeSuite. Select the phone icon in the top left corner to enable your softphone. If you want to default to the OfficeSuite UC screen whenever you open the app, select the Set Start Page option and choose the OfficeSuite UC page. For more information on how to use the WE Connect Mobile app, you can refer to the following links and attachments:

0249-we-connect-desktop-softphone-userguide-20200722-v4.pdf
0171-weconnect-mobile-smartphone-userguide-20200713-v05.pdf


Comments

  • Rob Schimmel
    Rob Schimmel

    Sorry guys, this app is terrible. Unintuitive and--as far as I can tell--it takes five keystrokes for an admin to reach the dialpad with no clearcut path to get there. I'm guessing from the doc above (and hoping) that a general company user does not go through all the company admin settings before getting to the dial pad.

    In my opinion, whoever designed the UI did not do a lot of customer testing.

  • Rick Sylvanus
    Rick Sylvanus

    I agree with the person above. This app is not working well at all. We are routinely missing patient calls, and often unable to make calls between extensions. This really needs to be fixed.

This discussion has been closed.


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