Verify Override Target numbers at the Incoming Call Routing page
OfficeSuite UC offers administrators the option of defining an Emergency Override target destination for all inbound phone numbers at the Incoming Call Routing page in the WE Connect portal.
Emergency override allows you to re-route your calls to a pre-determined business location, for example: mobile phones, other branch locations or a designated emergency override number to ensure that you do not experience any downtime in the event of an emergency like a flood, storm or fire.
Please make sure to complete the Emergency Override Routing destination field for each phone number listed at the Incoming Call Routing page. Doing so will give you the ability to reroute calls with the single click of a button when it matters most.
Take the time now to verify each phone number has the correct emergency routing destination and make sure external numbers are in the correct format. For example, 10-digit external numbers should appear simply as the area code and number (e.g. 4045551000). If any extraneous digits appear in the field (e.g. a leading 91 prefix), edit the Emergency Override destination field and Save with the correct number.
Once you've established all of the Emergency Override destinations, if ever in the future you need to reroute calls in a hurry, return to the Incoming Call Routing screen and click “Enable All Overrides” to reroute all calls for your entire business to their designated alternate destinations. If you wish to reroute only a subset of your numbers, then check the boxes next to the specific phone numbers and click “Enable Selected Overrides”.
After the emergency has passed you may resume normal routing by clicking “Disable All Overrides” or “Disable Selected Overrides” if only a subset of numbers are ready for normal operation again.
The Windstream Enterprise Community is a community of real people who collaborate on answers, solutions, and ideas about the Windstream Enterprise products and services they use. We invite you to become a member, but we do have a few rules. For everyone's sake, we are committed to enforcing these guidelines, as well as our community vendor's Terms of Service.
People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. While not mandatory, it does help us identify accounts when we try to provide answers to specific questions.
We are into transparency, honesty, and truth. Do not misrepresent yourself or lie about your identity, affiliations, or age. Our community is based on the contributions of real people who put their reputations on the line. Be one of them.
Have (Good, Clean) Fun
We encourage the spirit of fun, so long as it does not hurt other people. Please do not use jokes, words or images that come at the expense of others. Be sensitive to other users around you, and do not post profane, sexual, or violent material.
Be Constructive with Your Criticism
The idea here is to foster healthy conversation and debate without ever attacking anyone personally. We take all questions, suggestions, and feedback seriously and will respond accordingly and so should you.
Spread the Wealth
Make our community a richer place by sharing your experience and insight. You may have the perfect answer to someone else's burning question. This is the substance of the Windstream Enterprise Community.
It is okay to talk up the products or services you love (or sell), but only if it is relevant to the conversation. If you are here to plant a ton of links to your Web site without doing much else, your posts are likely to be removed by a moderator.
Do Not Wrongfully Post Content
Make sure you have the right to publish any content you post to the Windstream Enterprise Community, and do not violate the privacy of others.
Be Fruitful, but Do Not Multiply
Do not create multiple accounts to violate these guidelines, game the system, or harass and deceive other users.
Trolls are users whose primary goal is to disrupt the community, attack other users, antagonize community managers, and are never interested in a productive outcome. If you engage in troll behavior, we will ask you to leave the Windstream Enterprise Community.
We are Here to Help
If you have questions or issues, we are always available to help you. Please call us at 1-888-600-5050.