NEW! Interactive Voice Response (IVR) with the 6.1 Release of Contact Center Services!

WindstreamEnterprise Administrator admin
edited May 2021 in Contact Center Services

Now you can use Interactive Voice Response (IVR) with OfficeSuite UC® Contact Center Services (CCS). Before callers are placed in a queue they can be presented with several questions designed to help route calls and then present the agent with pertinent information about the customer at the start of the call. So, even before your agent answers the phone, they can have an account number, and issue at their fingertips.

Download the attachment below for more details on:

  • How it works
  • How to Activate IVR
  • Call Status
  • Reports
  • Costs, etc!

Click here for more news on the new features with CCS release 6.1!

  • NOTE: The above enhancements are part of OfficeSuite UC® Contact Center Solutions v6.1. Your service must be upgraded to version 6.1 before you can enjoy these new enhancements. Customers will be notified via email when their account has been upgraded. Please contact your Account Manager with any questions.