Mitel 6920 Site-Paging

MichaelMetcalf
MichaelMetcalf
in General Information
When we initiate a site-wide page not all the phone can here the user speaking, they just receive a tone. Is there a setting that needs to be changed? I was not sure if this was due to the phone extension being set as a location and not a user or if it was based on the seating license.

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  • Official Rep
    Official Rep admin
    Answer ✓
    Hi Michael,

    There can be several reasons for what you are describing and it doesn't really have much to do with the seat license type, Basic Standard or Advanced. This would require a bit of troubleshooting to find out the exact cause. I would recommend contacting our Support team or entering a trouble ticket to get the issue looked into and resolved. 

  • MichaelMetcalf
    MichaelMetcalf
    Answer ✓
    Issue has been resolved. The problem was in my network configuration on my stack switches. IGMP spoofing needs to be disabled to ensure all phones receive the same traffic.

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