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License is not saved
Since upgrading to version 184.108.40.206 Build 96893, I am asked to enter the license string every time I start MyOfficeSuite Softphone. Is there an additional step I need to perform?
What you describe is definitely not normal for the OS Softphone Software. Please enter a trouble ticket or contact our support team at 1-888-623-8647 for further troubleshooting.
Users can either download their license key prior to upgrading (instructions for this process can be found under the
Is there anything I should do prior to upgrading my Softphone?
) or users can login to the MyOfficeSuite Portal and go to the
page under the PC Softphone section to retrieve your license key.
The same license key that was previously used can be reused on the same machine after you have upgraded.
Once you have entered the license key and login to the softphone successfully, the license key request should not occur when you login in the future.
That's the problem. I've saved the license key in the Softphone software as instructed above, however it prompts for it again every time I restart my laptop as if it was never saved.
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