Headset Connection

Once the head set is paired I am unable to use the receiver.  Do I have to unpair the head set when I want to use the receiver?  

Best Answer

  • Official Rep
    Answer ✓
    When you have a DECT headset paired with your device, it should still allow you to use the handset. I would ensure the handset is plugged into the correct jack, on the back of the phone. If you've checked this and are still having issues, I would suggest using the live help chat, or opening a ticket through the MyOfficeSuite Portal. Support may also be reached by phone (1-888-623-8647) or e-mail ([email protected]).