Call permissions set to All Calls, but can't call Canada?

I've got an office which has a vendor in Canada that they need to call for support. I have set a bunch of the phones to be "All Calls" but they cannot call Canada from any of them. They get a recording "please call your long distance provider" I'm obviously missing something here!

Best Answer

  • Official Rep
    Official Rep admin
    Answer ✓
    Hi Cathy,

    Thanks for your question. There are several reasons why this would be happening. It could be a result of the incorrect permissions, timing, programming or designated users. It would be best for you to contact our support team for further troubleshooting to identify the issue.