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How to Change the Site IP Address

WindstreamEnterpriseWindstreamEnterprise Administrator admin
edited August 2018 in General Info

If you have a dynamic IP Address, have moved office locations, or are receiving a “not a valid site” or “invalid site” error code message on your phone, an incorrect Site IP Address may be the culprit. For uninterrupted service it is necessary to have your correct site IP Address registered. Having a correct IP Address is also vital in the event of an emergency. 911 Centers use IP addresses to identify the location of 911 calls.

Editing your IP address is easy using the MyOfficeSuite portal. In the event you need to change or update your IP address you’ll first need to determine the correct IP address. To find out your IP address visit and record it for your records. Next, log into the MyOfficeSuite portal. 

1. Click on the Locations tab. 

2. Next, click the edit icon next to the IP address of the location you need to update.

3. Enter the new IP address and click Save.  Only Administrators can edit and update the IP address.

For solutions to other common error code messages click here.

Please note that if you do not have a static IP, you may purchase one from Broadview or from another provider. Alternatively, you can call OfficeSuite Support at 1-888-623-8647 and they can set up dynamic site IP recovery for you.


  • Joe HolloranJoe Holloran Member
    edited August 2017
    How do you change the service address for a location?
  • Carmen BlancCarmen Blanc Purchase, New YorkAdministrator admin
    edited September 2017

    Hi Joe,


    Are you asking to change the actual physical address of a location (i.e. a physical move) or are you asking to change the site IP address?

    To change the actual physical address of a location you will need to submit a move order for that location so that all services can be moved and are listed at the new address for billing and repair purposes.

    The instructions on how to change a site IP Address are detailed in the above post and can be done through the MyOfficeSuite portal.


    Hope that helps!
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