What should I do when my phone displays “Option 128 Missing”?

No need to factory reset your phone if you encounter this error message. It means your phone is getting an IP address but is not configured correctly.
First you will have to confirm your SIL server. To find out what SIL your system is using log into the MyOfficeSuite Portal. Simply click on ‘signed in as’ and then select My Account Settings.
The following screen will appear with the SIL number.
Find the correct IP Address for the corresponding Sil number.
Teleworker Gateway IP Addresses |
SIL 1 = 64.115.237.200 |
SIL 2 = 64.115.237.210 |
SIL 3 = 64.115.237.212 |
SIL 4 = 64.115.237.214 |
SIL 5 = 64.115.237.216 |
SIL 6 = 64.115.237.218 |
SIL 7 = 64.115.237.220 |
SIL 8 = 64.115.237.198 |
SIL 12 = 216.214.55.5 |
SIL 13 = 216.214.55.19 |
SIL 14 = 216.214.57.14 |
SIL 15 = 216.214.57.17 |
SIL 16 = 216.214.57.20 |
SIL 17 = 216.214.57.23 |
SIL 18 = 216.214.57.31 |
SIL 19 = 216.214.54.248 |
• First, press down the 7 (PQRS) key. (Ignore any warnings about the LAN not being connected)
• When “CONFIG TELEWORKER?” displays, release the 7 key and press * for “Yes.”
• When “DELETE/NEW SETTING?” displays, press # for “New.”
• Select * for IPV4. The next screen displays “TELEWORKER GATEWAY:”
• Enter the Teleworker Gateway IP Address from the table above that corresponds to the SIL server number you located in the MyOfficeSuite Portal.
• Use # to enter a “.” when needed.
• Use * to backspace when necessary.
• Press the down or up arrow when done.
• When “STORE CHANGES?” displays, press * for “Yes.”
• Wait for the phone to display “NVRAM SAVE COMPLETE.”
For Factory Reset and Set up of Office Suite Phones see our guides.
Click here to view our post with the most common error codes and their solutions.
Remember, we are always available to help! If you are unable to solve the problem on your own you can always reach out to our Support Team at 1800BROADVIEW for assistance.
Comments
-
I need to know what the IP Address for the SIL 9 server is so I have program it as TW address using 7 when booting phone.
0 -
PRESSING AND HOLDING 7 ON MY PHONE IS NOT DOING ANYTHING.0
-
Hi Alan,
SIL 9 is actually for internal use only. The available SIL addresses are already listed in the above post.
0 -
Ashley,
Make sure you aren’t just holding down 7 on, an idle phone, as that will not work. You will need to unplug the phone, when you plug it back in, THEN hold down 7. Hope that helps!
0 -
What this actually means is that BVN didn't program the MAC address into the sil server properly and or setup the phone so that they would arrive Plug and Play as they advertise in their brochures. 50% of the phones arrive this way, get used to talking uses through holding down 7.
0 -
What is the value for Sil 18? The table stops at 17. Thanks!0
-
I'd gander that it's 216.214.57.26 - there seems to be 3 ip's per sil. sil16 works with .20 .21 and .220
Community Guidelines
The Windstream Enterprise Community is a community of real people who collaborate on answers, solutions, and ideas about the Windstream Enterprise products and services they use. We invite you to become a member, but we do have a few rules. For everyone's sake, we are committed to enforcing these guidelines, as well as our community vendor's Terms of Service.
Be Yourself
People will respect you more, engage with you more often, and treat you like a real person if you use your actual identity here. While not mandatory, it does help us identify accounts when we try to provide answers to specific questions.
Be Honest
We are into transparency, honesty, and truth. Do not misrepresent yourself or lie about your identity, affiliations, or age. Our community is based on the contributions of real people who put their reputations on the line. Be one of them.
Have (Good, Clean) Fun
We encourage the spirit of fun, so long as it does not hurt other people. Please do not use jokes, words or images that come at the expense of others. Be sensitive to other users around you, and do not post profane, sexual, or violent material.
Be Constructive with Your Criticism
The idea here is to foster healthy conversation and debate without ever attacking anyone personally. We take all questions, suggestions, and feedback seriously and will respond accordingly and so should you.
Spread the Wealth
Make our community a richer place by sharing your experience and insight. You may have the perfect answer to someone else's burning question. This is the substance of the Windstream Enterprise Community.
No Hawking!
It is okay to talk up the products or services you love (or sell), but only if it is relevant to the conversation. If you are here to plant a ton of links to your Web site without doing much else, your posts are likely to be removed by a moderator.
Do Not Wrongfully Post Content
Make sure you have the right to publish any content you post to the Windstream Enterprise Community, and do not violate the privacy of others.
Be Fruitful, but Do Not Multiply
Do not create multiple accounts to violate these guidelines, game the system, or harass and deceive other users.
No Trolls!
Trolls are users whose primary goal is to disrupt the community, attack other users, antagonize community managers, and are never interested in a productive outcome. If you engage in troll behavior, we will ask you to leave the Windstream Enterprise Community.
We are Here to Help
If you have questions or issues, we are always available to help you. Please call us at 1-888-600-5050.
Categories
- 260 All Categories
- 170 General Information
- 170 General Information
- 50 Release Notes
- 50 Release Notes
- 120 OfficeSuite Guides, How To's, Video Library and FAQ's
- 31 Guides And How To's
- 59 HD Meeting FAQ's